Smart Tuition

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While tuition company comparisons are best made in person at your school, here is a recent list of 12 considerations that comes from a school business manager who asked the right questions. You may want to use these questions as a template for what to ask your tuition company candidates.

How flexible are your methods of payment going to be for our parents. Do you have schools that use you for:

ACH/EFT only?

ACH/EFT + a coupon booklet?

ACH/EFT + monthly mailed invoice?

Phone payments?

Web Payments?

How many hours is your customer service office open each day? (Especially important for Hawaii and West Coast schools)
How do you follow up with a family who has missed a payment?

Letter only? Phone call? Email?
How often will you send our school deposits?

1X or 2X a month? 3X a month? 5X a month?
Can we see a sample of your reports?

Letter only? Phone call? Email?
Can we see a walkthrough of what your online system for schools looks like, since we’ll be using that frequently?

Letter only? Phone call? Email?
Can we see a walkthrough of what your online system for schools looks like, since we’ll be using that frequently?
How do you inform parents of an upcoming debit?
How do you let a parent know an automatic debit has failed and how long does it take to get resubmitted?
How do you handle fees and discounts that change from month to month?

When do you stop collecting from a family?

When they miss 3 payments

By the end of the year

Up to 1 year after the last payment was due

Can you help collect donations from families and alumni? How?

How flexible are your methods of payment going to be for our parents. Do you have schools that use you for:

How many hours is your customer service office open each day? (Especially important for Hawaii and West Coast schools)

How do you follow up with a family who has missed a payment?

How often will you send our school deposits?

Can we see a sample of your reports?

Can we see a walkthrough of what your online system for schools looks like, since we’ll be using that frequently?

Can we see a walkthrough of what your online system for schools looks like, since we’ll be using that frequently?

How do you inform parents of an upcoming debit?

How do you let a parent know an automatic debit has failed and how long does it take to get resubmitted?

How do you handle fees and discounts that change from month to month?

When do you stop collecting from a family?

Can you help collect donations from families and alumni? How?